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General Terms and Conditions

IMPORTANT NOTICE:
* Complaints: No complaint will be accepted unless it has been reported to the local representative at the time that it happened.
* All cruise itineraries, rates and ships may subject to change by each cruise company without prior notice.

HOTELS:
Hotel categories are rated by the local government authorities. In the event of non-availability of a specified hotel a substitute hotel of the same category may be used.

RESERVATIONS:
See your Professional Travel Agent for reserving your favourite vacation package, or any other Mediterranean travel arrangement.

TOURS & SIGHTSEEING:
Tours include air-conditioned motor coaches and are conducted by professionally licensed English speaking guides. All sightseeing tours and shore excursions not included in the
" Price Includes" are optional.

RATES:
All rates are subject to change without notice due to increases imposed by hotel and tour / cruise operators, currency fluctuation and fuel surcharges.

SEQUENCE OF ITINERARY:
Sequence of events and places visited may change from the order shown due to unforeseen circumstances beyond our control.

DEPOSITS & FINAL PAYMENT:
A non-refundable deposit of Eur.100 per person, per package, or full payment if cost of services is less than Eur.100, is required within (7) days from booking to secure reservation. If deposit is not received on time, the reservation will be automatically cancelled. Balance of payment is due (45) days prior to arrival. Bookings received less than (45) days prior to arrival must be accompanied by full payment. For bookings received less than (14) days prior to arrival an additional Eur.25 will be charged for special handling.

NOT INCLUDED IN TOUR PRICE:
Airfares, (unless indicated), airport taxes, passport and visa fees, laundry services, phone calls, beverages, meals not indicated in the itinerary, all gratuities of any kind (which are at your discretion), items of a personal nature, excess baggage and baggage handling, optional tours and shore excursions.

CHANGES / REVISIONS:
Once deposit money has been received a charge of Eur.40 will be imposed for any change / revision.
CANCELLATIONS / REFUNDS:
All cancellation requests must be in writing, and are in effect (24) hours after the date they reach our office. In the event cancellation of a booking is requested less than (60) days prior to arrival, the cancellation fees will be charged according to the following schedule.

HEALTH REQUIREMENTS:
Any physical or mental disability requiring special attention or treatment must be noted at time of reservation. The Tour Operator and/or its representatives reserve the right to exclude such passengers, unless prior approval for their participation has been obtained from local tour/cruise/land operators.

DAYS PRIOR TO ARRIVAL

CANCELLATION FEE

60-30 days

20% of total price for file expenses

29-15 days

40% of total price

14-08 days

50% of total price

07-00 days & Non Show

100% of total price

TRAVEL INSURANCE:
Protect your investment. Insurance to cover cancellation charges, trip interruption, etc., is highly recommended, and is available through your Professional Travel Agent.
CHILDREN'S DISCOUNT:
Available on request.
BAGGAGE:
On all motor coach tours one normal size suitcase is allowed.

No refund for unused services or for schedule or reservation changes made without prior authorization. While on tour, for any changes to services booked, participant must contact directly the local representing Agent.

 

 

RESPONSIBILITY:
Greek Collection, hereinafter called the Tour Operator, and/or its representatives act only as agents between you and local land/tour operators, hotel, cruise and transportation companies and any other related travel company associated with the booking made through the said Tour Operator. The responsibility of the Tour Operator and/or its representatives is limited. The Tour Operator and/or its representatives will not accept any responsibility in the event of the weather conditions, strikes, damage, loss, accident, illness, delay or other irregularity due to defects in any vehicle used for transportation, or the fault or default of any local land/tour operator, hotel, cruise and transportation companies and any other related travel company including their employees, associated with the booking made through the Tour Operator. The Tour Operator and/or its representatives are not responsible for any consular, political, or military complications created voluntarily, or involuntarily by the passenger or by any other person, or reason. By booking any tour, hotel, cruise, transportation, vehicle, package, flight and/or any related service, you acknowledge that in any event, the Tour Operator shall not be liable for any consequential damages, and that the sole extent of the Tour Operator's liability shall never exceed the amount actually paid by the passenger. Any disputes that may arise from the sale and use of said programs and/or other related services, must be negotiated and settled in the city, county and country of the booking Tour Operator. The Tour Operator reserves the right to decline acceptance of any person for a tour, and to change or cancel the tours, if necessary, for any reason. The airline tickets shall, when issued, constitute the sole contract between the passenger and the airline. The airline is not to be held responsible for any act, omission or event when the passenger is not on board of its aircraft. Any payment received will represent your acceptance of the above stated conditions


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